About

FAQ

• Where is the store based?

  Shanghai, China

• How about the 2023 Chinese Spring Festival holiday's shipment

  As of Chinese New Year's national holiday, all the orders would be taken longer than usual, and most of all items are made to order, our processing time is around 5-10 business days, all the items would be shipped out earliest until Jan.30th. It's highly appreciated for your understanding. Kindly let us know if you need it for your important timeline.Please send email to us (email :[email protected]) and we would reply to you within 24 hours.

  thanks & wishes,
  Dressromantic

• Do you accept orders placed outside of the US?

  We sure do! All the items are available for worldwide shipment.

• How long will it take to receive my order?

  Shipping policy

  All the items are shipped out by International Standard shipping service. air mail with a registered tracking number. It will usually take 10 - 15 days to arrive. Occasionally it may take longer around 20 - 30 days, But in most of cases, it’s prompt and safe.

  And we also offer shipping expedited service through EMS / DHL / FedEx, considering your destination and weight of parcel. Shipping time is around 4-7days with in-depth item tracking number.

  For any important timeline or wedding, please let us know. We would make it as rush order.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.